Technical Support Desk – Roll Forming Machines

Our 24-hour worldwide Technical Support Desk is designed to help you resolve roll forming machine issues quickly, efficiently, and professionally. By providing detailed information — including photos, videos, and a short problem description — our engineers can often diagnose faults remotely, helping you avoid downtime and unnecessary on-site visits.

Machine Matcher’s team of experienced technicians specializes in all types of roll forming and metal fabrication machines, including roofing, purlin, decking, framing, and trim lines. We provide step-by-step technical solutions that cover mechanical alignment, electrical troubleshooting, hydraulic system faults, and PLC programming errors.

Our Expertise

Machine Matcher provides 24/7 global technical support for all brands and models of roll forming and machines. Our engineers carefully analyze your videos, photos, and machine data to prepare a comprehensive written solution that includes:

Root-cause diagnosis

Step-by-step repair guidance

Recommended spare parts (with sourcing options)

Maintenance and prevention advice

We deliver your full technical assessment and repair plan within 24–48 hours — helping you get your production line running again faster.

Name

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Company Name

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Email Address

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Phone Number

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Machine Information

Please include:

Machine model & serial number
Machine location / plant

Issue Description

Please provide as much information as you can to help us assist you quickly.

Start with a brief description of the issue you’re experiencing.
Let us know when the problem first started, and how often it happens - was it a one-off, does it come and go, or is it continuous?
Tell us about anything you’ve already tried to fix it.
Mention anything that’s recently changed - such as new material, recent maintenance, or a new machine setup.

Additional Files

You’re welcome to send us any files that might help us understand the issue.

Photos – such as profile output, entry or exit guides, coil setup, or tooling.
Videos – showing the forming process, feeding, or any mechanical or control problems.
Optional – screenshots of any PLC error messages or alarms.

These can really help us get to the root of the problem more quickly.

Technical Support Desk – Roll Forming Machines

Our Expertise

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Quick Quote

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