Roll Forming Machine Technical Support Desk

Our 24-hour worldwide Technical Support Desk is designed to help you resolve roll forming machine issues quickly, efficiently, and professionally. By providing detailed information — including photos, videos, and a short problem description — our engineers can often diagnose faults remotely, helping you avoid downtime and unnecessary on-site visits.

Remote Diagnosis & Repair Guidance — $99

Fix your roll forming machine issues fast without waiting for a site visit. Our engineers review your photos, videos, and problem details to identify the root cause and provide clear, step-by-step repair guidance.

Submit your issue today and receive a solution within 24 hours.

What You Get for $99

We carry out a full remote technical diagnosis of your machine to identify the exact cause of the issue — not just the symptoms.

You receive a clear, practical repair plan your team can follow immediately, including guidance on adjustments, setup errors, and any components that may need replacing. The focus is simple: resolve the problem quickly without the cost, delay, or risk of an on-site visit.

Machines We Support

We support all roll forming machines, including roofing, purlin, decking, framing, and trim lines. All brands, all models — including older and custom-built machines.

How It Works

Submit your issue with a short description, photos, and videos. Our engineers diagnose the problem and provide a clear repair plan for your team to follow and resolve the issue.

Need More Advanced Support?

For more complex issues, we offer live video support where our engineers work directly with your team in real time. This is ideal for deeper troubleshooting, setup corrections, and control system faults.

Submit an issue

Please provide the following to help us assist you effectively.

Name

Please enter your full name.

Company Name

Please enter your company name.

Email Address

Please enter your email address.

Phone Number

Please enter your phone number.

Machine Information

Please enter a brief description of your machine.

Please include:

Machine model & serial number
Machine location / plant

Issue Description

Please enter a description of your issue.

Please provide as much information as you can to help us assist you quickly.

Start with a brief description of the issue you’re experiencing.
Let us know when the problem first started, and how often it happens - was it a one-off, does it come and go, or is it continuous?
Tell us about anything you’ve already tried to fix it.
Mention anything that’s recently changed - such as new material, recent maintenance, or a new machine setup.

Additional Files

You’re welcome to send us any files that might help us understand the issue.

Photos – such as profile output, entry or exit guides, coil setup, or tooling.
Videos – showing the forming process, feeding, or any mechanical or control problems.
Optional – screenshots of any PLC error messages or alarms.

These can really help us get to the root of the problem more quickly.