Roll Forming Machine Technical Support Desk

Our 24-hour worldwide Technical Support Desk is designed to help you resolve roll forming machine issues quickly, efficiently, and professionally. By providing detailed information — including photos, videos, and a short problem description — our engineers can often diagnose faults remotely, helping you avoid downtime and unnecessary on-site visits.

Remote Diagnosis & Repair Guidance — $49

When your machine goes down, every minute costs money. For $49 our specialists diagnose your machine remotely and put a clear, step-by-step repair plan in your hands within 24 hours — no site visit, no waiting days for an engineer to show up, no guesswork.

Send us a description of the fault, a photo or video of the problem, and we’ll tell you exactly what’s wrong and exactly how to fix it.

What you get for $49

A full remote diagnosis — not a guess, not a generic checklist. We identify the actual root cause of the fault and deliver a practical repair plan your team can act on immediately. This covers all adjustments, setup corrections, and any parts that need replacing. If parts are required, we tell you exactly what they are, including specifications and where to source them fast.

If we can’t identify the root cause from the information you provide, you get a full refund. No questions asked.

Who it’s for

Any roll forming operation — roofing, purlin, decking, framing, gutters, trim, and more. Every brand, every model, including older machines and custom-built lines. It doesn’t matter where you are in the world. Submit any time, 24 hours a day, 7 days a week.

The alternative is waiting 3 to 7 days for a dealer technician who charges $150 to $500 before they’ve touched a single bolt. At $49, this is the fastest, most cost-effective way to get your line back running.

Need More Advanced Support?

For more complex issues, we offer live video support where our engineers work directly with your team in real time. This is ideal for deeper troubleshooting, setup corrections, and control system faults.

Submit an issue

Please provide the following to help us assist you effectively.

Name

Please enter your full name.

Company Name

Please enter your company name.

Email Address

Please enter your email address.

Phone Number

Please enter your phone number.

Machine Information

Please enter a brief description of your machine.

Please include:

Machine model & serial number
Machine location / plant

Issue Description

Please enter a description of your issue.

Please provide as much information as you can to help us assist you quickly.

Start with a brief description of the issue you’re experiencing.
Let us know when the problem first started, and how often it happens - was it a one-off, does it come and go, or is it continuous?
Tell us about anything you’ve already tried to fix it.
Mention anything that’s recently changed - such as new material, recent maintenance, or a new machine setup.

Additional Files

You’re welcome to send us any files that might help us understand the issue.

Photos – such as profile output, entry or exit guides, coil setup, or tooling.
Videos – showing the forming process, feeding, or any mechanical or control problems.
Optional – screenshots of any PLC error messages or alarms.

These can really help us get to the root of the problem more quickly.