Dallan Warranty: Coverage, Extended Warranty & Compliance Standards

Dallan S.p.A – Warranty Overview

Overview

Dallan S.p.A provides a structured industrial warranty model, but like most high-end European manufacturers, warranty terms are

Project-specific
Contract-based
Linked to service programs

The company places strong emphasis on

Preventative maintenance
Long-term system reliability
Service-driven warranty extensions

This means warranty is not just a fixed period, but part of a broader support and lifecycle strategy.

Standard Warranty Coverage

Dallan’s standard warranty typically covers

Manufacturing defects
Mechanical components
Electrical systems and controls

Coverage generally includes

Repair or replacement of defective parts
Technical support to resolve issues

As with most OEMs, warranty is focused on

Defects in materials and workmanship

rather than operational or process-related issues

Warranty Duration

Dallan does not publish a fixed universal warranty period, but typical industry expectations are

12 months standard
Up to 24 months depending on project

However, Dallan offers something unique compared to many competitors

Extended Warranty (Dallan Priority Program)

Dallan provides extended warranty options through its service programs

One of the key offerings is

Dallan Priority

This can extend warranty coverage significantly

Up to 10 years on certain systems

This is a major advantage compared to standard industry warranties

Extended warranty programs often include

Preferential service rates
Priority technical support
Access to original spare parts

What Is Covered

Typical covered components

Machine structure and frame
Roll forming stations
Mechanical assemblies
Electrical and control systems

In extended programs, coverage may also include

Preventative inspections
Scheduled maintenance support

What Is NOT Covered

Standard exclusions apply

Operator error
Improper setup or installation
Lack of maintenance
Unauthorized modifications

Also excluded

Wear parts (rollers, bearings, cutting tools)
Damage from incorrect material usage

These are standard limitations across the industry

Warranty Conditions

To maintain warranty validity, customers must

Follow maintenance schedules
Use the machine correctly
Allow only authorized servicing

Dallan actively promotes

Preventative maintenance programs

to ensure systems remain within warranty conditions

Claim Process

Typical warranty claim process includes

Reporting the issue to Dallan support
Providing technical details and diagnostics
Remote troubleshooting
Replacement or repair of faulty components

Response times are typically fast, with

Technical teams responding within 24 hours after service confirmation

Compliance & Standards

Dallan systems are built to meet high international standards

Quality and compliance certifications include

ISO 9001 (quality management)
ISO 14001 (environmental management)
ISO 45001 (health and safety)

They also support

CE compliance
System re-certification services

This ensures machines can meet

EU, UK, and international regulatory requirements

Warranty vs Service Support

A key difference with Dallan is that warranty is closely tied to

Service programs
Maintenance plans

Their approach focuses on

Preventing failures rather than reacting to them

This includes

Scheduled servicing
System upgrades
Continuous performance monitoring

Real-World Warranty Scenarios

Covered example

Failure of an electrical component due to manufacturing defect
→ Repaired or replaced under warranty

Not covered example

Profile defects caused by incorrect setup
→ Considered operator or process issue

Extended coverage example

Customer enrolled in Dallan Priority
→ Receives extended warranty and faster service response

Machine Matcher Insight

From a Machine Matcher perspective, Dallan offers

One of the strongest warranty + service combinations in the market

Key strengths

Extended warranty options up to 10 years
Strong service integration
Fast response times
Preventative maintenance focus

Best suited for

High-volume production
Automated factories
Long-term investment projects

Key considerations

Standard warranty is limited
Extended coverage may require service agreements
Maintenance compliance is essential

Conclusion

Dallan’s warranty structure is

Flexible
Service-driven
Designed for long-term reliability

Typical coverage includes

12–24 month standard warranty
Extended warranty options up to 10 years

👉 The key takeaway

Dallan does not just provide a warranty
They provide a long-term support and maintenance ecosystem designed to maximize machine uptime and performance