Faccin Group Warranty: Terms, Coverage & What Buyers Need to Know

Faccin Group – Warranty Overview

How Faccin Warranty Works

Faccin does not offer a fixed universal warranty like smaller machinery brands. Instead, warranty terms are:

Contract-based
Defined at the time of purchase
Custom to each machine and project

👉 The key rule:
Warranty conditions are set in the order confirmation or sales contract

If nothing specific is stated, Faccin’s general sales conditions apply

Typical Warranty Coverage (Industry Standard for Faccin-Type Machines)

While exact terms vary, typical coverage includes:

Structural components (machine frame, main body)
Major mechanical systems (rollers, shafts, drive system)
Electrical systems (PLC, motors, control panels)
Hydraulic systems (pumps, cylinders, valves)

These machines are built for long lifecycle performance, so warranty focuses on

Manufacturing defects
Component failures under normal operation

Standard Warranty Duration (Typical Range)

From industry experience with heavy forming equipment like Faccin:

12 months (most common baseline)
Up to 24 months (on premium or negotiated contracts)

👉 Some projects (especially large custom lines) may include

Extended warranty options
Service contracts instead of longer warranties

What Is NOT Covered

Faccin warranties follow strict industrial rules. Common exclusions include:

1. Wear Parts

Explicitly excluded

Rollers (in some cases)
Bearings
Seals
Cutting tools

👉 “Materials subject to consumption are excluded from warranty”

2. Operator Error

Not covered if caused by

Incorrect setup
Wrong material usage
Improper operation

3. Unauthorized Modifications

Warranty becomes void immediately if:

Machine is modified
Third-party alterations are made

👉 “Warranty is interrupted in case of tampering or modifications”

4. Improper Use

Using the machine outside

Specified material limits
Operating parameters

Will void liability

Warranty Conditions Buyers Must Follow

To maintain warranty validity, customers must:

Follow the machine manual strictly
Use correct materials and thickness ranges
Carry out routine maintenance
Use qualified technicians for servicing

Failure to follow guidelines =

Loss of warranty protection

Service & Warranty Support Structure

Faccin backs warranty with strong after-sales support

Global Service Network

Service centres in major markets
Spare parts availability
Technical support teams

👉 Faccin ensures “efficient after sales service… and quick resolution of issues”

Remote Support

Advanced remote diagnostics system

Troubleshooting via internet connection
Reduced downtime
Lower service costs

Maintenance Contracts (Important)

Faccin offers structured packages

IRON
STEEL
TITANIUM

These are often more valuable than extended warranties because they include

Preventive maintenance
Performance optimization
Long-term reliability

New vs Used Machine Warranty

New Machines

Full manufacturer warranty
Contract-defined coverage
Optional extensions

Used Machines

Typically

No warranty
Or very limited seller warranty

👉 Warranty depends on

Dealer
Condition
Refurbishment level

Machine Matcher Insight (Important for Buyers)

From a procurement perspective, Faccin warranty should be viewed as

A contractual protection tool—not a blanket guarantee

Key advice when buying:

Always define warranty terms clearly in writing
Confirm exactly what parts are included/excluded
Clarify response time for service issues
Negotiate spare parts support

👉 For high-value machines ($500k–$5M+), warranty clarity is critical

Key Questions to Ask Before Buying

What is the exact warranty duration?
Which components are covered?
Are rollers and wear parts included?
What voids the warranty?
Is remote support included?
What are spare parts lead times?
Is there a service contract option?

Conclusion

Faccin Group warranty is

Flexible
Contract-driven
Standard for heavy industrial machinery

Key takeaway

✔ Warranty is defined per project
✔ Wear parts and misuse are excluded
✔ Strong after-sales support is a major advantage

👉 In reality, long-term value comes less from warranty length and more from

Build quality
Service support
Maintenance contracts

— which is where Faccin performs strongly in the global heavy forming market.