IED Inc Warranty: Coverage, Terms, Custom Machines and Buyer Expectations
IED Inc – Warranty
Overview of Warranty Structure
Industrial Equipment Designs Inc. (IED) offers a flexible, project-based warranty structure, aligned with its core business model of
Custom roll forming machines
Coil processing equipment
Integrated production systems
Because IED builds machines specifically for each customer, warranty terms are typically
Defined per project
Included within the quotation or contract
Adjusted based on machine scope and configuration
IED emphasizes quality manufacturing and long-term support, which forms the foundation of its warranty approach
Typical Warranty Length
While IED does not publicly list a fixed universal warranty, industry standards and comparable systems indicate
Typical warranty period
12 months (standard expectation)
This aligns with most
Custom roll forming machine manufacturers
Mid-range OEM suppliers
For more complex or high-value systems
Warranty terms may be extended
depending on
Project scope
Customer agreement
System complexity
What Is Typically Covered
IED warranties generally follow standard roll forming industry coverage.
Typical inclusions
Mechanical components
Electrical systems
PLC and control systems
Hydraulic components
Manufacturing defects
Because IED machines are custom-built, coverage focuses on
Ensuring correct machine performance
Meeting agreed production specifications
Custom Machine Warranty Considerations
A key aspect of IED’s warranty is
Customization
Each machine is designed for a specific application, meaning warranty terms may vary based on
Machine design type
Production requirements
Level of automation
For example
A simple stud machine may have
Standard warranty coverage
A fully integrated production line may include
Expanded or project-specific terms
What Is Not Covered
Like all roll forming machine manufacturers, IED warranties typically exclude
Wear parts (rollers, bearings, cutting tools)
Operator error
Incorrect setup or tooling adjustments
Poor material quality (coil defects, incorrect gauge)
Lack of maintenance
Roll forming machines operate continuously, so
Wear components are expected to degrade over time
and are not typically covered
Warranty and Installation
Warranty validity is often linked to
Proper installation
Correct commissioning
IED provides
Guidance and support throughout the production process
from estimation through delivery
This helps ensure machines are
Installed correctly
Operating within specifications
Warranty Claims Process
Typical warranty claim process includes
Customer reports issue
Technical evaluation by IED
Root cause analysis
Repair or replacement decision
Customers are usually required to provide
Machine details
Photos or videos
Production data
This allows IED to determine
Whether the issue falls under warranty
Role of Maintenance in Warranty
Maintaining warranty coverage requires
Regular maintenance
Proper machine operation
Typical requirements include
Lubrication
Alignment checks
Routine inspections
Failure to follow maintenance procedures can
Void warranty coverage
After-Sales Support Connection
IED’s warranty is closely linked to its
After-sales support services
The company provides
Repair and maintenance support
Troubleshooting assistance
Technical guidance
This ensures that even outside warranty
Customers can still receive support
to maintain production
Compliance and Standards
IED machines are designed to meet
Customer-specific requirements
Industry standards
Compliance is typically defined during
Project design and engineering phase
Depending on the project, this may include
North American standards
International requirements
Buyer Expectations
When purchasing from IED, buyers should expect
Around 12 months warranty coverage
Project-specific warranty terms
Coverage for key machine components
They should also understand
Warranty varies depending on customization
Wear parts are not covered
Maintenance and correct operation are essential
Machine Matcher Insight
From a Machine Matcher perspective, IED warranty should be viewed as
Flexible and application-specific
Key strengths
Custom warranty aligned to machine design
Coverage for core components
Strong support and troubleshooting capability
Key considerations
No fixed universal warranty
Terms vary per project
Important to review contract details carefully
Conclusion
IED Inc provides a project-based warranty structure, typically around 12 months, tailored to
Machine type
Application
Customer requirements
Their approach reflects their focus on
Custom engineering
Flexible machine design
Long-term customer support
For buyers, the most important step is
Ensuring warranty terms are clearly defined
within the purchase agreement to match the specific machine and production needs.