New Tech Machinery Warranty: 3-Year Coverage, Terms, Exclusions and Support

New Tech Machinery – Warranty

Introduction

New Tech Machinery (NTM) offers one of the strongest warranty packages in the portable roll forming industry, with a clear focus on long-term reliability and contractor protection. Their warranty structure is more comprehensive than many competitors, particularly in North America, where both parts and labor coverage are included.

This reflects NTM’s position as a premium manufacturer focused on supporting contractors over the full lifecycle of the machine.

Warranty Length and Structure

NTM provides a three-year limited warranty on its machines, which is above the industry standard for portable roll forming equipment.

Typical coverage includes

3-year parts warranty
3-year labor warranty (U.S. and Canada)
3-year parts-only warranty for international customers

Additionally

Limited lifetime coverage on drive roller separation

This makes NTM one of the more generous manufacturers in terms of warranty duration.

What Is Covered

NTM warranties cover a wide range of machine components.

Covered items include

The complete roll forming machine
Machine accessories and tooling
Mechanical systems
Electrical systems
Hydraulic components

The warranty ensures that machines are free from

Defects in materials
Workmanship issues
Design faults

under normal operating conditions.

Parts, Repairs and Replacement

During the warranty period, NTM will

Repair defective components
Replace faulty parts
Or refund the defective component value (in some cases)

Key benefits include

OEM replacement parts
Manufacturer-certified repairs
Fast technical support

This ensures machines are returned to proper operating condition quickly.

International Warranty Differences

Warranty coverage varies depending on location.

United States and Canada

Parts and labor covered for 3 years

International customers

Parts covered for 3 years
Labor, freight, and duties not included

This is an important consideration for global buyers.

What Is Not Covered (Exclusions)

Like all roll forming machine warranties, NTM includes clear exclusions.

Not covered

Freight, shipping, and customs costs
On-site labor unless pre-approved
Third-party components (e.g. trailers)
Consequential or indirect damages

Operational exclusions

Improper machine use
Running incorrect material
Operator error
Failure to follow maintenance guidelines

These exclusions are standard across the industry.

Warranty Conditions and Requirements

To maintain warranty validity, customers must

Operate machines within specified limits
Follow maintenance schedules
Use correct materials and gauges

Failure to comply with these requirements can

Void warranty coverage
Result in rejected claims

Warranty Claim Process

NTM has a structured process for warranty claims.

Typical steps include

Contacting the service department
Providing machine serial number
Submitting photos or videos of the issue
Receiving authorization before returning parts

All claims must be submitted in writing and approved before action is taken.

Warranty Limitations

Important limitations include

Warranty applies only to the original purchaser
Warranty is not transferable
Warranty period does not reset after repairs

This is standard practice in the industry.

Warranty vs Industry Standards

Compared to other manufacturers

NTM offers longer warranty periods than many competitors
Includes labor coverage in North America
Provides broader system coverage

For comparison

Many manufacturers offer only 12–24 months
Some provide parts-only coverage

This makes NTM one of the stronger options in its segment.

Warranty and Support Integration

NTM’s warranty is supported by

Technical support teams
Training programs
Troubleshooting assistance

This ensures that

Issues are diagnosed quickly
Downtime is minimized
Operators receive proper guidance

Real-World Warranty Scenarios

Typical covered issues

Electrical faults
Hydraulic component failures
Manufacturing defects

Common non-covered issues

Roller wear
Damage from incorrect material
Setup or operator errors

In many cases

Issues are resolved through remote support before requiring part replacement.

Machine Matcher Insight

From a Machine Matcher perspective, New Tech Machinery offers

One of the best warranty packages in the portable roll forming market
Strong coverage for both parts and systems
Clear and structured warranty terms

Key strengths

3-year parts and labor (North America)
Broad system coverage
Lifetime protection on certain components

Key considerations

Labor not covered internationally
Freight and shipping costs excluded
Warranty dependent on correct operation

Conclusion

New Tech Machinery provides a robust and well-structured warranty program, with up to three years of coverage on parts and labor and additional long-term protection on key components.

Combined with strong technical support and training, this warranty ensures that NTM machines remain reliable, cost-effective, and well-supported throughout their operational life.

For contractors investing in portable roll forming equipment, NTM’s warranty is one of the most comprehensive available in the market.